Assignment Task:
PART A: PLANNING THE RECRUITMENT AND SELECTION PROCESS
Following a restructure of the Food and Beverage services provided by the ‘AAPoly International Hotel’, an audit has identified that there is a shortage of staff to deliver the quality of service expected from an operation at this level.
As a result, in your position as the Human Resources Manager, you are required to recruit, select and induct staff for three (3) additional new food and beverage positions, and a volunteer to support events and seminars.
The recruitment needs to include consultation with relevant colleagues like the Food and Beverage Manager, the Head Chef, the Events Manager, and the Hotel Manager.
You have already obtained approval for recruitment as per your organizational recruitment policies from the head office in relation to these positions.
The four (4) positions are as follows:
- ‘Chef de Partie’: Room Service Kitchen, 11.00 pm – 7.30 am night shift (full-time position)
- ‘Room Service Attendant’: breakfast shift (casual position 2 days per weekend)
- ‘Restaurant Manager’: breakfast shift (part-time position 20 hours per week)
- ‘Volunteer’: Event and seminar support (Thursday and Friday 10 hours per week)
In order to get recruitment processes organized you are required to develop the following documentation and processes:
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Get Help Now!1. Establish the job descriptions for each position based on feedback from colleagues in each department, and develop a set of selection criteria for each position which must include expected levels of experience and the customer service attitude required to work at the ‘AAPoly International Hotel’.
2. Design the advertisements to attract the appropriate candidates for each of the above jobs. Include selection criteria in the advertisements in order to narrow the field of
applicants. Provide three options you could use to advertise these positions for maximum reach and include a basic overview of approximate costs.
3. Write a detailed account of how you will process applications as per your organizational policy; review applications against the criteria, and choose people to progress to an interview. Which types of background checks might you undertake in general and what
would these require?
4. Outline the procedures you will put in place to inform successful candidates and arrange for their attendance at the interview, including accommodating potential special
needs. Provide a sample letter you would send to unsuccessful applicants.
5. Develop a set of interview questions for each position based on the selection criteria and desired customer service expectations. Explain how these must be administered to ensure fairness, and meet EEO requirements including the provisions for people with special needs.
6. Outline the process of selecting and organizing an interview panel. Include the instructions and basic documentation you will provide for each panel member so they
can evaluate candidate responses to each question you have developed in Question 5 (do this for each position).
7. You and the panel have interviewed all selected candidates and narrowed the selection to two candidates per position. Explain the process to make the final selection for each position. What needs to occur following the interviews if neither candidate meets the criteria desired for the job? Which legal aspects must be considered? What is the importance of merit in this process?
8. You and the panel have agreed on the final candidate for each position and need to make an employment offer to each candidate. What would this involve and which
aspects must be considered in terms of budget and awards?
PART B: PLANNING AND ORGANISING AN INDUCTION PROGRAM
Develop the induction program for the four (4) new employees detailed in Part A. Please use all the relevant information as necessary from PART A (planning document) as necessary.
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