Assignment Task
Task
- The following Assessment Task uses a simulated business called Angel Solutions Australia (ASA). To complete
- the tasks, you will need to access information, templates, and policies & procedures which will be provided by
- your trainer/ assessor.
- For this assessment, you will play the role of Michael Torch, ASA Business Compliance Specialist. ASA
- is a consultancy service providing assistance with compliance, finances, human resources, information
- technology and other business needs to ensure that businesses have the expertise and support that they need
- to survive and prosper. You should familiarise yourself with what ASA does, the company’s services and history,
- its organisational structure and its employees. Ensure that you read the ASA Business Plan to understand the
- company’s mission, vision and business objectives.
- The ASA board has raised a concern over lack of innovation in our business operations and wants a senior
- team to brainstorm ways on how we can be more innovative.
- ASA prides itself on its key values, including a strong commitment to quality, customer service, innovation
- and excellence, and a satisfied workforce. However, there are no formal systems or processes in place for
- continuous improvement and innovation to ensure that the organisation meets its overall vision and values.
- We are facing a number of issues. I have summarised these issues below:
- high number of customer complaints
- high staff turnover not meeting strategic goals.
- To start with, please prepare a report for the board assessing the innovation & creative capabilities within the
- organisation. To this end, I want you to refer to the strategic goals of the organisation, and the operational
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