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Get Help Now!1)Used communication skills to greet customer and build a rapport in accordance with organisational guidelines
2)Identified the customer’s needs using appropriate questioning and listening techniques
3)Asked questions and listen to responses to gain information or confirm understanding
4)Provided information or advice using structure and language appropriate to the customer
5)Modified personal communication style to respond with consideration of the opinions, values and particular needs of others
6)Analysed and respond to customer complaints or enquiries using problem solving skills
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